Human-centred design thinking is applied in reconsidering the Space's market positioning, organizational structure, user experience and space planning, which takes innovation in all directions to a new level by not only satisfying users' needs but also enhancing library staff's value in the larger context of transformative development. To create proper user space experience is to contrive a better, interactive and dynamic status in context, in combination with the current Shanghai Library Innovation Space.

| ID + EE | Sheng-Hung Lee is a designer, maker, educator, and MIT AgeLab researcher. He is inspired by multiple domains of knowledge, different perspectives, and he thrives on creating new value for clients on multi-disciplinary teams. He is trained as an industrial designer and electrical engineer, and his approach to problem solving is influenced by his passion for how design and technology impact and can be integrated into society. He has recently collaborated with the Industrial Designers Society of America (IDSA) to inform their strategy, service and user experience for the Asia market, and led the effort to incorporate such work in his recent book IDSA Blueprint in Asia. Lee has been focusing on organizational designs that create systemic impacts. He was invited to be a jury member for multiple international design competitions including IDEA, Spark Design Award, IDA Award and A’ Design Award and Competition. He is a member of Taiwan Society of Technology and Sociology, Phi Tau Phi Scholastic Honor Society, and China Technical Consultants Inc. Lee graduated with a double Bachelor’s degree (Hon.) in Industrial Design and Electrical Engineering from National Cheng Kung University (NCKU), Taiwan. His work has won prestigious awards including IDEA Gold, Braun Prize, Core77 Design Award, Red Dot (Best of the Best), Spark Design Award, European Product Design Award (Gold) and iF Award. His works have also been showcased in Dubai Design Week, Venice Design Week and the Cooper Hewitt museum. Lee taught product design at Fudan University Shanghai Institute of Visual Art and Detao Masters Academy as adjunct Associate Professor from 2015 to 2019.

Since its opening to the public in May 2013, the Innovation Space has been in service for over 4 years. During its operation for the last few years, the Readers' Service Center of Shanghai Library has always been attentive to what the users want by adjusting the literature configurations, adding various kinds of software and improving the content of the activities in accordance with their needs. In the meanwhile, Prof. Sheng-Hung Lee hope to offer user experience feedback for the Innovation Space from the readers' perspective, making it an excellent case of users participating in the transformation and application of the library space. Prof. Sheng-Hung Lee has been teaching product design at Fudan University Shanghai Institute of Visual Art for three years, and has gained insights in the planning and design of the overall innovation space. His design has helped the Innovation Space conduct some initial investigations and service design research, which may hopefully be used in the actual space and service design and provide reference for the building of new space in the library and other theme libraries in the future.