Queue Management System is a design that enables the users who want to receive service from Akbank branches to introduce themselves with personal information or alternative methods and to take priority tickets. The flow of giving the ticket number to the user starts when the one chooses the type of transaction he / she wants to do. The ticketing is a flow that begins with the introduction of the user through the kiosk. After the one introduces himself / herself, the verification process is performed and an appropriate ticket is issued according to the user's transaction.

We’re creating a new banking experience for staff channels that differentiates us from the competition and generates new value for the customer and the business​. With the goal of “being the best bank in Turkey in terms of customer experience and satisfaction”, we’ve embarked on reimagining the Akbank experience in a user-centric way​.Akbank’s leadership hinges on its ability to evolve​. With that, we are evolving the customer and staff channels in line with changing customer expectations and regulatory environment to be smarter, more synced up and futureproof.​ We are using the atomic design system.

Akbank was founded as a privatelyowned commercial bank in Adana on January 30, 1948. Established originally with the core objective of providing funding to local cotton growers, the Bank opened its first branch in Istanbul’s Sirkeci district on July 14, 1950. In 1954, after relocating its headquarters to Istanbul, the Bank rapidly expanded its branch network and automated all its banking operations by 1963. Akbank’s core business is banking activities, consisting of corporate and investment banking, commercial banking, SME banking, consumer banking, payment systems, treasury transactions and private banking, and international banking services. In addition to conventional banking activities, the Bank also conducts insurance agency operations through its branches, on behalf of Ak Insurance and AvivaSA Pensions and Life Insurance.